Removing the cookie when an email is being forwarded | Community
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WY-2
Level 3
September 23, 2021
Solved

Removing the cookie when an email is being forwarded

  • September 23, 2021
  • 1 reply
  • 1822 views

Dear Marketo Community,

We are looking for a solution for this particular scenario, please:

Is there any way for us to strip out the cookie when an email is being forwarded?

Any suggestions or recommendations on this topic will be fantastic!

Thanks a lot!

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Best answer by SanfordWhiteman

There‘s no cookie in an email.

 

I assume you mean when a URL is rewritten to bounce off the branding domain (to enable Clicked Email activity tracking) and also has the mkt_tok query param added (to enable Munchkin tracking).

 

You can’t control the value of a URL, or really any part of the email body, when an email is forwarded. The contents of the forwarded email are entirely up to the mail client & end user, and (sort of obviously!) when the end user clicks the Forward button and doesn’t deliberately edit the body, they intend to include the links.

1 reply

SanfordWhiteman
SanfordWhitemanAccepted solution
Level 10
September 23, 2021

There‘s no cookie in an email.

 

I assume you mean when a URL is rewritten to bounce off the branding domain (to enable Clicked Email activity tracking) and also has the mkt_tok query param added (to enable Munchkin tracking).

 

You can’t control the value of a URL, or really any part of the email body, when an email is forwarded. The contents of the forwarded email are entirely up to the mail client & end user, and (sort of obviously!) when the end user clicks the Forward button and doesn’t deliberately edit the body, they intend to include the links.

    W
    WY-2Author
    Level 3
    September 27, 2021

    Thank you for your answer, Sanford! Much appreciated!🤗

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