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Leticia_DoPrado
Leticia_DoPrado
Level 4
November 27, 2018
Solved

Removing people from blacklist

  • November 27, 2018
  • 1 reply
  • 3768 views

Can we remove people from blacklists? If so, how?

Thanks!

-Leticia

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Best answer by Devraj_Grewal

Leticia,

Of course, you can run a smart campaign or a flow action for "change data value" and select the field "Black Listed" and from there you can mark it "True" or "False". I usually only reserve the blacklist for competitors and termed clients.

1 reply

Devraj_Grewal
Devraj_GrewalAccepted solution
Level 10
November 27, 2018

Leticia,

Of course, you can run a smart campaign or a flow action for "change data value" and select the field "Black Listed" and from there you can mark it "True" or "False". I usually only reserve the blacklist for competitors and termed clients.

    Leticia_DoPrado
    Leticia_DoPradoAuthor
    Level 4
    November 27, 2018

    Thank you! I need to read more about this to learn how these people get marked as black listed because some of them do not make too much sense to me.

      Grant_Booth
      Grant_Booth
      Level 9
      December 5, 2018

      Hi Laticia,
      Whatever process(es) set the Black Listed field are entirely custom to your Marketo. The system will not email anyone who has Black Listed = true, but there is nothing built into Marketo which changes the value of Black Listed. I recommend going to Admin > Field Management and searching for the field Black Listed there. When you click it, it should show a list of what campaigns are using that field, and you can use that to figure out what process is setting Black Listed = true.
      Grant

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