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Hoolio11
Level 2
August 16, 2021
Question

Removing Communications Limits from an individual

  • August 16, 2021
  • 1 reply
  • 1560 views

How can you remove the Communications Limits on an individual person?  I need to authorise someone in my team to receive ALL our email sends, and with the limitations in place, this is not possible?

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1 reply

SanfordWhiteman
SanfordWhiteman
Level 10
August 16, 2021
Y'can't. CLs can't be tuned lead-by-lead.

So as long as you're using standard Comm Limits (as opposed to implementing custom logic using score fields, et al.) your only move is to use Send Alert to send to such people.
    H
    Hoolio11Author
    Level 2
    August 16, 2021

    OK - thanks for that.

     

    Can you set up a send alert on a Folder?  So that they are alerted whenever there is any programs approved and sent within that folder?

    SanfordWhiteman
    SanfordWhiteman
    Level 10
    August 16, 2021
    Sorry, no. There's no way to set up Program-level (or even Campaign-level) triggers. Triggers run at the Lead level, as each lead experiences the triggering activity.
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