Removing a Native Sync | Community
Skip to main content
Michael_Florin-2
Michael_Florin-2
Level 10
April 14, 2022
Solved

Removing a Native Sync

  • April 14, 2022
  • 1 reply
  • 2525 views

Hello all,

 

has anybody ever removed a native sync - Salesforce or Dynamics - from a Marketo instance and then did a custom integration instead?

 

Or specifically: I know that the companies API is locked when in native sync is in place (https://developers.marketo.com/rest-api/lead-database/companies/). Will that API be exposed again if the sync is stopped/removed?

 

Thanks!
Michael

This post is no longer active and is closed to new replies. Need help? Start a new post to ask your question.
Best answer by Darshil_Shah1

Well, Companies API (and Opportunities, Opportunity Role API endpoints too) get disabled upon integrating the Marketo instance with CRM using the OOTB native sync and as you would know, once enabled there isn't pretty much that you can do to remove the sync completely - the only option available to users is getting a brand new instance provisioned.

 

You can disable the native sync but that won't still enable the Companies / Opportunity API in your instance as native sync once added can't be removed.

1 reply

Darshil_Shah1
Community Advisor and Adobe Champion
Darshil_Shah1Community Advisor and Adobe ChampionAccepted solution
Community Advisor and Adobe Champion
April 14, 2022

Well, Companies API (and Opportunities, Opportunity Role API endpoints too) get disabled upon integrating the Marketo instance with CRM using the OOTB native sync and as you would know, once enabled there isn't pretty much that you can do to remove the sync completely - the only option available to users is getting a brand new instance provisioned.

 

You can disable the native sync but that won't still enable the Companies / Opportunity API in your instance as native sync once added can't be removed.

Michael_Florin-2
Michael_Florin-2Author
Level 10
April 14, 2022

Thanks for confirming, Darshil. That's what I had expected.

Darshil_Shah1
Community Advisor and Adobe Champion
Darshil_Shah1Community Advisor and Adobe Champion
Community Advisor and Adobe Champion
April 14, 2022

Yeah - Marketo shows a once-in-a-lifetime-activity warning dialog before validating the CRM creds, not only you can't switch to an another SFDC account, but you can't remove this account also once synced - sync is forever:

 

Terms & ConditionsAccessibility statement

Loading footer...