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Randall_Marcell
Level 1
October 14, 2019
Question

reinstate marketo user

  • October 14, 2019
  • 2 replies
  • 2230 views

I need to restore a Marketo user. She was deleted from the system by a previous admin. Now it's saying her user ID already exists, even though she does not appear under users. Is there a way to reinstate her?

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2 replies

Diana_Watts3
Diana_Watts3
Level 3
October 14, 2019

I've had that issue before - the user is still sitting somewhere in the back end. You'll need to go to Marketo support and ask them to clear it so you can reinstate the login. It's a nightmare! 

    K
    karanhari-1
    Level 7
    October 15, 2019

    Hi  ,

    I had faced this problem in one of our previous organisation. In a few cases, since there were tons n tons of marketo users, it was just about finding the correct email address, deleting it and resending them the invite. But if you are not able to see the user in the list of users, then like Diana advised, getting in touch with support is the only real option.

    Best Always,

    Karan Hari

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