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M
Miklo43
Level 4
March 7, 2018
Question

Refresh Schema - Current Sync in Progress

  • March 7, 2018
  • 1 reply
  • 4420 views

I'm trying update a custom SFDC object associated with a contact record. I'm following the Marketo documentation to update my schema. I disabled the sync and went to refresh the scema, only to get a message there's an active sync in progress and try later. We have a some smart campaigns that trigger off of form fill-outs, could this be interfering with refreshing the schema? Or something else to look for?

I've got a ticket open with Marketo, but hoping someone from the community may have a trick or workaround.

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1 reply

Grégoire_Miche2
Grégoire_Miche2
Level 10
March 7, 2018

Hi Michael,

Yes it can if there is indeed a sync in progress with some volume, that can take a while. But normally, after a few hours, this should have been long gone, unless you initial sync is still in progress or you have been triggering the sync of another custom object with many records.

-Greg

M
Miklo43Author
Level 4
March 7, 2018

Thanks Greg, I appreciate the response.

I'm going thru the triggered campaigns and deactivating those. I have some others that are scheduled that I need to shut off and then disable the sync later to see if I can update the schema.

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