Refresh "Last Updated" status on an engagement program dashboard? | Community
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Leticia_DoPrado
Leticia_DoPrado
Level 4
March 12, 2019
Solved

Refresh "Last Updated" status on an engagement program dashboard?

  • March 12, 2019
  • 1 reply
  • 2258 views

Hi,

I have a couple of streams in an engagement program running and the streams are set to send out the emails on Tuesdays at 11AM ET. I know the emails were sent out because I received the reply-to's, but I wanted to check the engagement on the dashboard and it doesn't have today's email because on the top right it says "Last Updated: 3/8/2019 at 4:10am".

It doesn't give me an option to refresh that so that the dashboard can be updated today and I can see the engagement of the email that was sent out --I know it was only sent out an hour ago, but still, I wanted to update the dashboard data and can't figure out how to.

Help?

Thanks,

-Leticia

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Best answer by AnneMarie_C

The engagement score is calculated 72 hours after each cast. This gives leads a chance to engage with your content. Another thing to note is when programs are used as content in streams, the engagement score is based on program membership and success status, not email interactions (clicks, opens, unsubscribes). Check out Understanding the Engagement Score - Marketo Docs - Product Documentation and The Engagement Dashboard - Marketo Docs - Product Documentation

1 reply

AnneMarie_C
Adobe Employee
AnneMarie_CAdobe EmployeeAccepted solution
Adobe Employee
March 12, 2019

The engagement score is calculated 72 hours after each cast. This gives leads a chance to engage with your content. Another thing to note is when programs are used as content in streams, the engagement score is based on program membership and success status, not email interactions (clicks, opens, unsubscribes). Check out Understanding the Engagement Score - Marketo Docs - Product Documentation and The Engagement Dashboard - Marketo Docs - Product Documentation

    Leticia_DoPrado
    Leticia_DoPradoAuthor
    Level 4
    March 13, 2019

    That makes sense! Thank you AnneMarie!

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