Redirect link does not work in email copy | Community
Skip to main content
A
Anonymous
July 29, 2016
Question

Redirect link does not work in email copy

  • July 29, 2016
  • 3 replies
  • 3845 views

I created an email with an URL in the copy redirected to another site. But the URL links to a 404 page. For example.

The copy in the email is "Visit us at aaaaaa.com". The aaaaaa.com should redirect user to bbbbbb.com. It worked in the preview mode in Marketo. But When I sent test email to myself and clicked on  "aaaaaa.com" in the copy, the web browser opened up a 404 page with the token code after the URL of the aaaaaa.com web site. ( aaaaaa.com?mkt_tok=eyJpIjoiTnpVek9UTXdPRE5pWWpWaCIsInQiOiJ2c3hyVU1NQm1JWUdXb2RVem5DcHluS0M0VjUyeVZhbUtYcHFDNHVXc1hxT0QzOVltN3lRQkRmbEdaeTVDem0ydVlsVTFBRGFWVXZtWnpVNjdSMlYzQT09In0%3D)

Can anyone help?

This post is no longer active and is closed to new replies. Need help? Start a new post to ask your question.

3 replies

Josh_Hill13
Josh_Hill13
Level 10
August 1, 2016

Why wouldn't you just put in the correct URL?

Is the redirect inside Marketo or on another site?

Justin_Cooperm2
Justin_Cooperm2
Level 10
August 1, 2016

Does www.aaaaaa.com not support re-directs if there is a query string parameter? Anyway, you can make it so that we don't add mkt_tok if you add class="mktNoTok" to your anchor tag. See this doc: http://docs.marketo.com/display/DOCS/Disable+Tracking+for+an+Email+Link

SanfordWhiteman
SanfordWhiteman
Level 10
August 1, 2016

If you have the patience you might read my post http://blog.teknkl.com/big-brands-bad-code/

It sounds, like Justin says, like whoever wrote the redirect code didn't expect query strings. That code should be fixed first and foremost.  If you take the easy way out by leaving off the mkt_tok, you will not see your visitors' clickstreams on bbbbb.com (they would have to manually identify themselves later via form fillout or other means, else they will remain anonymous). 

Terms & ConditionsAccessibility statement

Loading footer...