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J
John_Wolf1
Level 3
February 23, 2015
Question

Recycling leads in an engagement program

  • February 23, 2015
  • 2 replies
  • 1296 views
We have several 26-week engagement programs. After a lead has exhausted the content, we would like to refresh their status and start them again at the top of the stream. Is this possible?

I have considered cloning the program, but we have several of these, and as we try to update emails and manage leads across multiple cloned programs, I think it would soon get pretty messy.

Or has anyone come up with another solution?
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2 replies

Josh_Hill13
Josh_Hill13
Level 10
February 24, 2015
First, that's really awesome that you have 26 weeks already.

Second, I strongly recommend against doing this. Before engagement programs, you essentially had to recycle leads through the same content. Engagements discourage this because they won't send the same content twice. You could clone the Program and push everyone over to the new one. But why? Come up with fresh content.

Another option is to add a new stream that uses the existing content in a new order.
J
John_Wolf1Author
Level 3
February 24, 2015
Thanks Josh,
So if a second stream in the same engagement program has the same email (not cloned), a person moving from one stream to the next would get that email a second time?
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