Record Type ID: this ID value isn't valid for the user | Community
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A
Anonymous
September 24, 2013
Question

Record Type ID: this ID value isn't valid for the user

  • September 24, 2013
  • 2 replies
  • 3165 views
I've been noticing a trend that if a lead exists more than once in our Marketo database we get this error: Failed: INVALID_CROSS_REFERENCE_KEY: Record Type ID: this ID value isn't valid for the user: (a record type that we no longer use in Salesforce but Marketo seems to associate with a large portion of our database)  when Marketo tries to sync the lead to Salesforce (upon a form fillout). 

We have a process that if someone fills out a form, they are sync'd to a Salesforce queue immediately. When this error happens, they are not sync'd and I have to run them through a separate campaign to sync them. This works, but this error still appears for a duplicate lead.

Anyone know what is going on or seeing anything similar?
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2 replies

A
Anonymous
September 24, 2013
Hi Ryan,

Have you tried speaking to your salesforce admins about this? It can possibly be a salesforce setting that may be causing this error.

Hope this helps.
A
Anonymous
December 17, 2013
Check the permissions for the Marketo user in SF *for the campaign type that is failing*. This was the issue we had.
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