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Stepan_Egorov
Stepan_Egorov
Level 2
March 20, 2018
Solved

Recipient's time zone + nested programs

  • March 20, 2018
  • 1 reply
  • 3478 views

When you nest programs in your engagement programs, Marketo doesn't allow you to send emails on recipient's time zone.

And we use nested programs to filter out those users who've already downloaded the content we're sending them.

Any way to circumvent this?

From what I've heard (and I'm just starting off with Marketo), all the true hardcore Marketo users don't use simple emails in EPs, they use nested programs for their versatility. So, does this mean the time zone feature falls useless for most pro users?

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    Best answer by Dan_Stevens_

    Hi Stepan - unfortunately, recipient time zone is not supported for nested/child programs within EPs.  See the following threads for more information:

    Re: Fall Release: Sending emails based on recipient timezone!

    Release Notes: Fall '17: Recipient Time Zone

    1 reply

    Dan_Stevens_
    Dan_Stevens_Accepted solution
    Level 10
    March 20, 2018

    Hi Stepan - unfortunately, recipient time zone is not supported for nested/child programs within EPs.  See the following threads for more information:

    Re: Fall Release: Sending emails based on recipient timezone!

    Release Notes: Fall '17: Recipient Time Zone

      Stepan_Egorov
      Stepan_EgorovAuthor
      Level 2
      March 20, 2018

      Thanks. Sorry for not noting this. I've first read the title "Fail release" - and that's probably how it should be called in this case.

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