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A
Anonymous
March 19, 2015
Question

Receiving duplicate emails even though can only flow once?

  • March 19, 2015
  • 5 replies
  • 1154 views
Smart List: trigger: filled out form OR SFDC campaign status changes (both are triggers)

Flow: Remove from flow if already sent email, otherwise send email (get version based on country)

Schedule - can only flow through once.

This is my campaign. While testing, 2 people have received duplicate emails. Does anyone see a problem?
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5 replies

Josh_Hill13
Josh_Hill13
Level 10
March 19, 2015
were they two separate leads and/or email addresses? Perhaps it is sending the same email twice in the flow.

What exactly are you doing for Remove from Flow? Are you using Was Sent Email?

Send us a screenshot.
A
Anonymous
March 19, 2015

The 2 cases were separate. 2 different people, 2 different addresses.
 

We are removing from flow so they don't receive the email twice (even though it's set as that in the schedule settings)

We are using was sent email

A
Anonymous
March 19, 2015


This is the log i see for the campaign. I have the SPAN-follow up in the remove from flow, but you can see it skips the "remove from flow" and she gets it again. 
Josh_Hill13
Josh_Hill13
Level 10
March 19, 2015
Well what is your flow step look like?

It is safer to exclude people who already got the email at the Smart List leve with

Not Was Sent Email IS X.
A
Anonymous
March 19, 2015
I've read varying opinions on doing triggers and filters in the smart list.

What is your take?

Could I do 
(Trigger filter A or Trigger filter B or Trigger filter C) AND (not was sent email)

Thanks!
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