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Chris_Lux
Chris_Lux
Level 2
November 3, 2023
New

Reasons for blocked emails

  • November 3, 2023
  • 2 replies
  • 1218 views

Programs currently display a simple 'Around __ people are blocked from emails' message. It would be really helpful if Marketo could distinguish between leads that had unsubscribed versus those that are blocked for other reasons (e.g. invalid email addresses), particularly with operational emails that ignore subscription status.

    2 replies

    Zoe_Forman
    Community Advisor and Adobe Champion
    Zoe_FormanCommunity Advisor and Adobe Champion
    Community Advisor and Adobe Champion
    December 21, 2023

    @chris_lux If you open up the Blocked list of people you can adjust the data columns viewed in your email report or Smart List.

    You can set up a custom view (Edit View and name it) that can add the columns you require  including Invalid Email reasons, Unsubscribe, Opt-In, Marketing Suspended, Hard/soft bounce

    The view can show you the invalid/blocked/marketing suspended reason - mailbox full/ unknown person / invalid email / error code etc.

     

    The standard email report will show you Unsubscribed from that email send or you can set up weekly Smart Lists Subscriptions to monitor the numbers if you are experiencing high unsubscribe rates.


    Chris_Lux
    Chris_LuxAuthor
    Level 2
    December 29, 2023

    Great suggestion! Thank you, @zoe_forman!

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