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C
cburkhead
Level 1
March 4, 2021
Question

Re-direct personal emails upon form submissions

  • March 4, 2021
  • 1 reply
  • 955 views

My company recently implemented Marketo and we currently replaced an embedded lead gen form the previous vendor to a Marketo form. That form is prominently displayed and gathers a lot of product support inquiries as well. The previous form provided an experience where if someone submitted with a personal email the assumption would be made that they were looking for support and provided with the product support page upon re-direct.

 

I am using a global form and the "Follow up with" parameter is set as "Stay on page". Trigger is "Fills out form" with a "referrer contains" condition. Other than sending an email to people with personal domains to the support site, would anyone know of a way to divert traffic of people with personal email addresses, kind of like a conditional re-direct. Will gladly entertain other ideas as well.

 

Thanks!

1 reply

SanfordWhiteman
SanfordWhiteman
Level 10
March 4, 2021

The answer depends, in practice, on how many domains you consider "personal." The full list of freemail domains is thousands of lines long.

 

If you only care about a few big brand-name domains, you can use Form Editor » Form Settings » Settings » Thank You Page » Add Choice to have different follow-up pages depending on the of Email Address.

 

If you are trying to flag more than, say, 20 domains, using that dialog in Form Editor will become cumbersome and you should do it in JavaScript using FormsPlus::EmailPattern. There's a demo of using ::EmailPattern here: https://codepen.io/figureone/pen/85b9839557e2b684cc22a2b552a67bcb?editors=1010. (Naturally you would use onSuccess to change the Thank You URL instead of running onValidate.)

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