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A
Anonymous
November 17, 2017
Question

Random Sample in Engagement Programs

  • November 17, 2017
  • 1 reply
  • 3615 views

I'm running an engagement program that I only want to send Email 1 to a certain amount of people in the pool every week day until it's exhausted.  I currently have this as the flow:

The first day it ran perfectly and since then won't send emails.  Does anyone know what is going on?  Or have a suggestion on what to do?  It should be sending just under 1,000 emails a day and I'm not sure what is going on.

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1 reply

Devraj_Grewal
Devraj_Grewal
Level 10
November 17, 2017

Sari,

Is this a batch or trigger campaign? Can you please attach screenshots of the smart list for the smart campaign? I am thinking you only allowed those leads to qualify once for the smart campaign. I would also add the filter of "Not was sent email: Email 1" to make sure people aren't sent the email twice if they run through the smart campaign twice.

You have it set up so that of all the people running through the flow, only 5 percent will be sent the email and all others will skip that step and wait 6 days before being added to the engagement program.

A
Anonymous
November 20, 2017

Hi Devraj -

This is a Batch campaign.  Here is the Smart list

Also here is the schedule:

I didn't think of the "Not was sent email" and I'll add that. Where would I put that step in the flow? But since I don't have that in there now shouldn't it still be sending to the 5% everyday even if it's duplicated?  On the schedule do I need to run it so that they run through it every time? 

Devraj_Grewal
Devraj_Grewal
Level 10
November 20, 2017

So you have the smart campaign set up such that every day, people meeting the criteria of the smart list will enter the flow and only 5% of them will receive the email but 6 days later all of them will enter the engagement program. Thus, the majority of these people will not receive the email before being added to the engagement program.

The qualification rules you've set up for the smart campaign only allow people to run through once, so every day only those who have not entered the smart campaign will run through, and of which only 5% will receive the email and eventually all will enter the engagement program.

Just to make sure I have your intention correct, you want all those meeting the smart list's criteria to enter the engagement program, but only 5% of them overall to receive the email? Since all those who have gone through the flow are now members of the program, it wouldn't be necessary to add them to the smart campaign again just to have them added to the engagement program again.

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