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Hobie_Thompson1
Hobie_Thompson1
Level 4
May 23, 2017
Solved

Progressive Profiling working backwards?

  • May 23, 2017
  • 1 reply
  • 3124 views

I've experienced this for a while, but finally thought I'd ask about it. Unless I'm reading the documentation wrong, it should display extra fields set in the progressive profiling section in the form designer if a user is cookied and has previously entered the non-progressive profiling fields.

Here, my understanding is if I've never filled my information into a form before, I'll only get the top 4 fields, but I'll get all 7 if I've entered the top 4 fields before and I haven't cleared my cookies or anything.

But, when I visit a page with this form setup as a cookied user who has entered those fields before, I get only get the first four fields:

However, when I clear my cookies entirely, and visit the page, as if I'm visiting for the first time, I get all seven fields (e.g., I get the progressive profiling fields):

Am I not understanding progressive profiling? Or is there something else going on here?

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Best answer by SanfordWhiteman

Right, but why would the 3 progressive profiling fields show up to a brand new visitor?


I think I see your confusion now, Hobie. You were thinking ProgPro only begins after an initial set of data comes in. That's not so: if you have M fields in your ProgPro fieldset, and if up to N are set to display at a time, then a first-time visitor will see ​N ​fields.

1 reply

Jim_Thao7
Jim_Thao7
Level 8
May 23, 2017

During your cookied visit, did your lead record already have an Address, Zip Code, and Phone Number?  If so, it's working correctly.  If not, it should've shown you those 3 fields, or at least any field that did not already have a value.

    Hobie_Thompson1
    Hobie_Thompson1Author
    Level 4
    May 23, 2017

    It did, so that answers part of my question. Why would the progressive profiling fields show up when I accessed the landing page with a cleared cache? My understanding would be I'd only get the top four fields.

    Jim_Thao7
    Jim_Thao7
    Level 8
    May 23, 2017

    From your screenshot, you only had the 3 fields as part of your progressive profiling.  The first 4 fields "always show".  Therefore, you'll see 7 fields altogether.  4 Fields that always show, and 3 progressive profiling fields. 

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