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Aubrey_Morgan
Aubrey_Morgan
Level 3
April 11, 2016
Solved

Progressive Profiling Erratic Behavior

  • April 11, 2016
  • 4 replies
  • 4402 views

We noticed last week that it looks like progressive profiling isn't working for Windows 8 or Mobile (both iPhone and Android) on our website. We don't know exactly when this behavior started, but we think it aligns with our recent website redesign where we launched quite a few CSS changes the week prior.

I've flagged to our web team and we're all at a loss. We're not sure how or why any CSS changes would affect the functionality of our progressive profiling.

Has anyone else had issues? Are there recommendations on ways to troubleshoot or test in different clients/browsers as it requires multiple form submissions?

Thanks in advance!

Best answer by Justin_Cooperm2

It was a regression that was causing issues for a day or so last week. You shouldn't see this on any operating system now. If you do, let me know.

4 replies

Grégoire_Miche2
Grégoire_Miche2
Level 10
April 11, 2016

Hi Aubrey,

Please provide some URL's where you observe this.

-Greg

Justin_Cooperm2
Justin_Cooperm2
Level 10
April 11, 2016

There was a bug with progressive profiling for a few days last week that has since been fixed. Can you confirm that you are still experiencing issues?

Aubrey_Morgan
Aubrey_MorganAuthor
Level 3
April 11, 2016

I just checked on my iphone and it appears to be working now - I'll have my team check other devices tomorrow. What operating systems were affected?

Aubrey_Morgan
Aubrey_MorganAuthor
Level 3
April 20, 2016

Looks like progressive profiling isn't working again for Windows. Once again, Marketo hasn't provided any bug reports on this issue and I've noticed this happening since yesterday. What's going on?

SanfordWhiteman
SanfordWhiteman
Level 10
April 20, 2016

I'll QA it again. I'd also like to know your actual URL. By "Windows" do you actually mean "IE"? B/c browsers are too different for this to be a Windows-wide problem.

Aubrey_Morgan
Aubrey_MorganAuthor
Level 3
June 9, 2016

So after all this time, I've discovered the progprof is still erratic and I finally recorded the issue to prove it: Progressive Profiling Error Video

My colleague and I are both using the same version of Google chrome, and both filled out the same form in incognito - and while I had success with progprof, he did not. He is having the same issues with all of our forms and I am not. @Sanford Whiteman​ why is this happening?

SanfordWhiteman
SanfordWhiteman
Level 10
June 9, 2016

I'd need to look at the response from /getKnownLead and at other stuff on the wire when this is happening.  Absent other evidence, I would assume he isn't waiting long enough between posting the form and refreshing the page.  If the data is being posted successfully to /save2 it should be available via /getKnownLead quickly, though not immediately. 

As I mentioned above, ProgPro is dependent on fetching the latest committed values stored on the server; it's not, by contrast, dependent on data actually stored in a cookie (which is why it's not necessarily immediately available). But it is deeply dependent on the tracking cookie existing in the browser, since that cookie is the "lookup key" by which the lead is located in Marketo.  If your colleague has tracking protection turned on his browser, then cookies are not being set, so even the form fills will work the subsequent attempt to look up the lead will always fail.

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