Progressive Form Fields not showing up if user is in the database | Community
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A
Anonymous
August 15, 2014
Solved

Progressive Form Fields not showing up if user is in the database

  • August 15, 2014
  • 3 replies
  • 1079 views
The form fields, including the submit button, don't show up if the contact is already in the Marketo database. Has anyone else experienced this? I'm pretty new to Marketo and have searched everywhere for an answer on this. Thanks!
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Best answer by
Check your visibility settings to make sure you don't have the fields hidden: https://community.marketo.com/MarketoArticle?id=kA050000000LHX8CAO

Also, check under your Form Settings, Settings and look at the If Known Visitor, Show: field. If it is set to Custom HTML, make sure that you have the HTML populated with what you want them to see or change the value back to Form.

3 replies

A
Anonymous
Accepted solution
August 15, 2014
Check your visibility settings to make sure you don't have the fields hidden: https://community.marketo.com/MarketoArticle?id=kA050000000LHX8CAO

Also, check under your Form Settings, Settings and look at the If Known Visitor, Show: field. If it is set to Custom HTML, make sure that you have the HTML populated with what you want them to see or change the value back to Form.
A
Anonymous
August 15, 2014
It was the Form Settings. It was set to Custom HTML. Thanks, Joe. I never would have figured that one out on my own.
A
Anonymous
August 15, 2014
Glad I could help!
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