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A
Anonymous
January 8, 2018
Question

programmatic clone error

  • January 8, 2018
  • 2 replies
  • 1973 views

Every week our organization clones an email and uses the newly created clone to send out a weekly alert.  We do it this way so as to track analytics separately for each weeks alerts.  This process has been working for a couple of years up until December 15th 2017.  Since then the newly cloned email throws the following error when attempting to preview it.  Additionally the email does not send. I have looked at the data object returned after posting to the REST api (when cloning the email) and the object returns success->TRUE and all result looks correct.

Anyone else seen this error?  Thanks.

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2 replies

Devraj_Grewal
Devraj_Grewal
Level 10
January 8, 2018

Neil,

I have often seen this error and I usually just refresh the window/tab and it works. However your use case may be different. If refreshing does not work, then I would reach out to Support.

A
Anonymous
January 8, 2018

Thanks Devraj,

I did try refreshing the window to no avail.

L
LaurenMc16
Level 4
January 9, 2018

I too see this error a lot - usually when I have multiple tabs open of Marketo!

A
Anonymous
January 9, 2018

Thanks Lauren,

I don't think this is the issue here.

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