Program Performance Report - Success not matching status' | Community
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A
Anonymous
April 5, 2016
Question

Program Performance Report - Success not matching status'

  • April 5, 2016
  • 3 replies
  • 2965 views

Hello community!

I have 172 listed in the success status of my program (for this it is clicked).

However when I look at the program report it only shows 141 people listed as success - is there a reason for the discrepancy?

Any help appreciated!

Ella

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3 replies

Jenn_DiMaria2
Jenn_DiMaria2
Level 10
April 5, 2016

What is the clicked trigger? Is it in an email, on a webpage, etc?

A
Anonymous
April 8, 2016

Hi there trigger is clicked on a linke

Dory_Viscoglio
Dory_Viscoglio
Level 10
April 5, 2016

Hey Ella, do you have 31 people unsubscribed? If there is another program status beyond your success status, they will still be marked as a success. Unsubscribed is typically one of the highest number statuses. If your success is "clicked in email", then they would click (success) and then move to unsubscribe afterwards.

Josh_Hill13
Josh_Hill13
Level 10
April 5, 2016

What is the filter on the Program Report? Do you mean Program Performance vs. the Summary Tab on the Program? Or are you looking at the Status campaign that made the change?

Did some leads get deleted or moved?

screenshots?

    A
    Anonymous
    April 8, 2016

    Thanks for your help! This is a screen shot of the situation.

    So clicked is the measure of success as it was a newsletter. My program status shows 228 people as in this status but then the program performance has much less at 217? Even though only 2 unsubscribed?

    The report is set to all time so it should be showing the same?

    Grégoire_Miche2
    Grégoire_Miche2
    Level 10
    April 8, 2016

    Hi Ella,

    Run a smart list with a "member of program" filter, with a constraint on status IS NOT Clicked and success = true. What is the result ? If it is non null, you will have to run a small smart campaign on these leads with a "Change program success" flow step (unfortunately, this cannot be done as a manual flow step. Vote here: ​)

    Also, please provide us with a screen shot of how the channel is configured with the step numbers (admin->tags->channel->[Your channel]->Tag actions-> edit.

    -Greg

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