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Paul_Johnson
Paul_Johnson
Level 4
July 15, 2016
Solved

Program not recognizing success

  • July 15, 2016
  • 2 replies
  • 1691 views

Any clue why my programs aren't recognizing success or program statuses? These programs are all synched to Salesforce. The programs have revenue associated with them, but the revenue isn't coming through either.

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Best answer by Jim_Thao7

Do the statuses match up?  Meaning, in SFDC, does the campaign carry the same statuses as Sent/Responded?   Also, why is Sent a success?

2 replies

Jim_Thao7
Jim_Thao7Accepted solution
Level 8
July 15, 2016

Do the statuses match up?  Meaning, in SFDC, does the campaign carry the same statuses as Sent/Responded?   Also, why is Sent a success?

A
Anonymous
July 16, 2016

I would agree with Jim, why is your sent a success?

It also looks like there is no program status change. You'll need to create a smart campaign that pushes leads through the program statuses, i.e. Email is delivered>change program status to sent. Marketo doesn't do this automatically the majority of the time, so it looks like there are members of your program, but they don't have statuses somehow.

I'd also have a look at how your statuses are numbered in Admin. It might not be allowing for proper lead flow.

    Josh_Hill13
    Josh_Hill13
    Level 10
    July 17, 2016

    this is the most likely cause.

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