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A
Anonymous
June 3, 2016
Question

Program member status of salesforce Sync

  • June 3, 2016
  • 5 replies
  • 3539 views

Hi All,

I created a campaign in Salesforce through a program in Marketo, but the program memeber status is not getting updated in salesforce as per Marketo, what could be the possible reason.

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5 replies

Grégoire_Miche2
Grégoire_Miche2
Level 10
June 3, 2016

Hi Appachu,

Make sur the Marketo user in SFDC is flagged as a Marketing User. And wait, it can take quite a few minutes. Also, try to add a member to the program.

-Greg

pavel_plachky
pavel_plachky
Level 5
June 3, 2016

Hello Appachu,

I have seen the Marketo program member to Salesforce campaign member sync sometimes not work reliably. It is rare, though, and I have never been able to find the exact cause. If you keep having issues after following Greg's suggestions, I suggest you file a ticket with support.

Best,

Pavel

A
alex.stanton
Level 7
June 3, 2016

Sometimes it takes a while for the sync to "catch up" - also check that the program statuses carried through to the SFDC campaign.

A
Anonymous
June 6, 2016

Thank you

Ayan_Talukder
Ayan_Talukder
Level 5
June 15, 2016

Has anyone noticed after the Spring Release update issues with the program status not syncing with Salesforce?

Grégoire_Miche2
Grégoire_Miche2
Level 10
June 15, 2016

Hi Ayan,

There were a few posts recently on this. Search the community

-Greg

Ayan_Talukder
Ayan_Talukder
Level 5
June 21, 2016

Thanks Grég, I tried searching for specific posts but I couldn't spot any.

Marketo says it's a known issue, and it's far beyond the member status. Individuals from Marketo are not being added to the Salesforce campaigns and there is a major backlog.

Did they reach out to you and give you a status update?

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