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Kevin_Keefe
Kevin_Keefe
Level 2
July 16, 2018
Question

Problems rendering forms after SSL upgrade?

  • July 16, 2018
  • 1 reply
  • 3490 views

Hi there everyone,

We recently upgraded our website to be secured using an SSL Certificate. Shortly thereafter, SOME of my Marketo forms that I have on the site are not rendering.

I haven't tested multiple browsers but it's happening in Chrome and Safari to the best of my knowledge.

The documentation I am able to find from Marketo all relates to landing page security but not forms. Does anyone else experience this?

Very grateful!

1 reply

Steven_Vanderb3
Adobe Employee
Steven_Vanderb3Adobe Employee
Adobe Employee
July 16, 2018

There's two reasons this could happen that come immediately to mind:

1.  You have forms iframed onto a Marketo landing page.

2.  You call the form embed code JS using your landing page domain rather than the default app-xxx.marketo.com/js/forms2/js/forms2.min.js path.

In both scenarios you would need to secure your Marketo landing page domains.  If you provide a link to an example of where this is happening then we could get a better idea of the answer.

Kevin_Keefe
Kevin_KeefeAuthor
Level 2
July 16, 2018

Steve,

It looks like I had the latter issue.

As a band-aid, I was able to copy a new embed code from the form which did not have that address in there, but from what I understand, we are not going to have an option but to do the Marketo required securing of the site eventually right?

Kevin Keefe

Marketing Manager

Office: 315-434-9787 x1123

kkeefe@cadimensions.com<mailto:kkeefe@cadimensions.com>

<http://www.cadimensions.com/>

CADimensions, Inc.

6310 Fly Road | East Syracuse | NY | 13057 | USA

www.cadimensions.com<http://www.cadimensions.com/>

SanfordWhiteman
SanfordWhiteman
Level 10
July 16, 2018

Yes, if you want to ensure your forms work in the widest range of scenarios (i.e. anti-tracking features and plugins broadly blocking all assets at marketo.com, even those not directly implicated in tracking) you need to use one of your custom domains, ergo that domain needs to be secure.

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