Problem with Trigger - Sending out numerous emails at once

Question

Hoping to get some help on this one!

I have a new campaign which is triggered on specific activies in Salesforce (leaving a voicemail)

There are 4 emails on the chain:

After the first activity is registered with the subject, "Voicemail", Email one goes out.
The second email is triggered when another "Voicemail" is left, the person HAS received email 1, but hasn't received emails 2, 3, or 4.
Email 3 is similar but is sent after another voicemail if the person HAS received emails 1 and 2 but not 3 or 4
Email 4 Is sent out when another voicemail has been left and they've received the first 3 emails.

I've run into a problem where email 1 works properly and then emails 2, 3, and 4 go out ALL at once when the second voicemail is being left. Any thoughts??

Josh_Hill13 · Accepted Answer

Agree.Sounds like there are 4 trigger flows and the filters aren't setup right in addition that they all trigger on the second voicemail.Would suggest a different setup, possibly batch flows for all 4 or at least 2,3,4.

Grégoire_Miche2 · Answer

Hi Paul,The way you describe worries me. If the second email is triggered when another voice mail is left, then it should be a different smart campaign with a trigger that enables to distinguish it from the first voice mail. But you write that you have "a new smart campaign". Only one ?Pls provide screenshots of the smart list, flow and schedule tab of your smart campaigns.-Greg

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