Prefilled form information incorrect

Forum|Forum|10 years ago
March 31, 2016
2 replies
5813 views

I just created one email campaign in Marketo. When I send myself a testing email, I click the “Contact Us” form, I find all the information prefilled is my manager’s information. So I just send a test email to the campaign owner, she said when she click the contact us form, the information prefilled is also her manager’s information.

May I know why this happens? Will this happen when we formally send out the email to our customers?

Marketo

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Grégoire_Miche2

Level 10

Hi Lorraine,

This is because:

Either you chose your manager as a lead to populate the tokens when sending the draft
Or you have been sharing emails in the past and you both are having cookies on your browsers that link to the same lead in Marketo.

Clean your cookies and try again. The first time, the contact form will be empty, then if you try again, it will fill out with your info.

This will NOT happen when you send the email to a large population, except if people forward emails one to another. When an unknown person received an email forwarded by another known one, Marketo initially thinks they are the same, until the second person fills out a form with his/her details.

-Greg

A

Anonymous

Hi Greg,

How can I cancel to choose my manager as a lead to populate the token? Is there anywhere we can choose this?

I didn’t share the email with anyone. And this is the first time I send the test email to the campaign owner. Her prefilled information is her manager and my prefilled information is my manager’s. So I just go ahead to input the token for lead first name, last name etc in the corresponding data value field in the form. As all the target customers are existing leads in the database, I hope when we formally send the email, their first name, last name, company, phone information will be prepopulated correctly. Will this work?

SanfordWhiteman

Level 10

There is no way for this to happen unless either [a] the Munchkin (web) session is associated with that lead via prior form fillout or link click, or [b] the email was sent to that lead. Marketo has no awareness of who's your manager within your company.

Do this same test and open the link in an Incognito/Private Browsing tab (copy and paste the link -- don't click it, since that won't open an Incognito mode) . This will eliminate all previous associations. You will see that your manager does not appear.