predictive content in emails image is broken | Community
Skip to main content
K
KarthikeyanKR
Level 2
April 3, 2025
Solved

predictive content in emails image is broken

  • April 3, 2025
  • 2 replies
  • 965 views

Hello All,

Recently, I tried adding predictive content email images to my template. I followed the steps mentioned in the documentation, but whenever I previewed or sent a sample of my template, the image appeared broken.

Additionally, the image URL changed to ****.mktoapp.com/recommen.... or something similar.

Has anyone faced this issue before? Any suggestions on how to fix it would be greatly appreciated!

 

 

This post is no longer active and is closed to new replies. Need help? Start a new post to ask your question.
Best answer by KarthikeyanKR

Thanks, everyone, for your support. I checked with the Adobe team, and they have fixed the issue on their end. The predictive images are now rendering correctly as expected. Thanks again!

2 replies

AWmindtree
AWmindtree
Level 4
April 3, 2025

Hi @karthikeyankr 

Marketo Predictive Content relies on user context (mkt_tok) to generate and serve the recommended asset.

Sample emails and previews do not pass the required token/context to render the image properly. You will always see a broken image in:

  • Sample Emails

  • Email Editor Preview

  • Test Emails sent from templates

But it will work properly when sent as a live email to a person in your database. So I'd recommend you to try sending an actual email (you can send to a seedlist) and it should render correctly. 

Hope this helps 🙂

K
KarthikeyanKRAuthor
Level 2
April 7, 2025

@awmindtree  thanks for the reply.

I tried your suggestion, but I’m still facing the same issue. I used the same image URL from the template (http://templates.marketo.net/newsletter3/post2.jpg). When I insert the image directly, it works fine. However, when I enable Predictive Content in the template, the image does not render.

 

 

uditmathur
Community Advisor
uditmathurCommunity Advisor
Community Advisor
April 7, 2025

Hi @karthikeyankr ,

Have you set up the RTP tag to use predictive content.

If not you will have to set up the RTP tag for your domain & sub domain. You can read more here.

 

Hope this helps 😊

K
KarthikeyanKRAuthorAccepted solution
Level 2
May 7, 2025

Thanks, everyone, for your support. I checked with the Adobe team, and they have fixed the issue on their end. The predictive images are now rendering correctly as expected. Thanks again!

    Terms & ConditionsAccessibility statement

    Loading footer...