Hello! I'm trying to set up a new email CC field based off an email field on a Salesforce object (Has Case). I know it's not possible by default, but was trying to think of a creative way to accomplish this and am coming up blank. If it's not possible then I can always set up an alert instead, but wanted to check with the community first in case there is a solution I'm not thinking of?
Thanks in advance!
Sorry, it's not possible to mark fields on Custom Objects as eligible CC: fields.
The only workaround would be — mentioning this crazy method because I had to do this once! — Send Alert to an SMTP server you control (say rewriter@example.com), using Velocity to output the CO field in the body or Subject: line in an easily findable format, then clip out the field and reroute the email at the SMTP level so it sends to the CO field.
Desperate times, etc.
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