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Kim_Gandy1
Kim_Gandy1
Level 6
December 5, 2019
Question

Possible Duplicates include unique emails

  • December 5, 2019
  • 1 reply
  • 3481 views

Why would unique email addresses display in the System Smart List: Possible Duplicates? The only filter on the smart list is "Duplicate Field IS Email Address" and these emails only have one record per email. 

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1 reply

Jackie_Potts
Jackie_Potts
Level 6
December 5, 2019

Do you happen to have multiple partitions/workspaces? If there are 2 records with the same email address, it will show as a possible duplicate, but you will only see 1 of the records in a partition if that is all it has access to.

    Kim_Gandy1
    Kim_Gandy1Author
    Level 6
    December 5, 2019

    Hi @Jackie Potts, that's a good thought! However, I just checked my 2nd workspace and the same single record shows for each email (same Marketo ID).

    Jackie_Potts
    Jackie_Potts
    Level 6
    December 5, 2019

    When you search the name, is there a duplicate by name?

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