Pop Up Issue - Mysterious box appearing after closing? | Community
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A
Anonymous
August 15, 2018
Question

Pop Up Issue - Mysterious box appearing after closing?

  • August 15, 2018
  • 1 reply
  • 2207 views

Hey guys,

My team has identified an issue with our Marketo pop up where when it closes a mysterious box appears (screenshot below) - has anyone encountered this before?

We've got it set to using the default closing button.

The link to the pop up is here: Motorhome Republic Home - Campervan Hire and RV Rental

Any ideas on what's going on or how to fix it would be greatly appreciated!

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1 reply

SanfordWhiteman
SanfordWhiteman
Level 10
August 15, 2018

Long time no hear, Sarah!

That square is actually a separate dialog.  It happens to have no content other than a close button, so it looks more random than it actually is. You'll have to find out what's triggering it (it's actually always there, just sometimes behind the form dialog).

A
Anonymous
August 16, 2018

This is the html in the pop up - would it be opening a second dialog in here?

SanfordWhiteman
SanfordWhiteman
Level 10
August 16, 2018

Don't see any HTML (if you paste HTML you should highlight it as XML using the Advanced Editor's syntax highlighter).

But anyway, you should be looking for another RTP campaign.

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