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December 8, 2015
Investigating

Please fix silent failure of the template editor

  • December 8, 2015
  • 2 replies
  • 2534 views

In the words of Jackie Chan Adventures "bad day, bad day, bad day!"

Surely, there are many of us who work with templates simply copy/paste externally created code into the Marketo editor, and put our faith in the "approve and close" function to do a proper code inspection, report any and all issues, and then, if it's all good, close the tab/window. Well, I experienced the dreaded "silent failure" today.

Try this HTML template, for example, to create a "guided template". [ marketo-hates-raiased-mc.html · GitHub  ]

Marketo's editor will happily save and close. Re-open it for editing. Did you lose all the data after the second "Food"? I totally did

I was left with only a portion of my template. The rest was amputated. [ marketo-ate-my-work.html · GitHub  ]

We're paying good money for this database system. It shouldn't mangle the data. This error ruined a good number of pages that were updated in a long batch, manually performed.

Fix it, please, by processing everything properly at every stage of the pipeline.

2 replies

Justin_Cooperm2
Level 10
December 8, 2015

We're looking into it.

January 13, 2016

How's that "looking into it" coming along, Justin?

Justin_Cooperm2
Level 10
January 13, 2016

We have a bug open for this. Our engineers are going to see if it's possible to support it. Note that it is not supported by several browsers (see http://www.fileformat.info/info/unicode/char/1f16a/browsertest.htm​), and we generally try not to enable things that won't work for a majority of people. I am on latest version of Chrome/Safari and it doesn't render for me.

In the meantime, avoid using character U+1F16A in your templates.

February 6, 2020
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