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Dory_Viscoglio
Dory_Viscoglio
Level 10
December 17, 2014
Question

Pilot Program: Live Chat in Community

  • December 17, 2014
  • 4 replies
  • 1320 views
Wow! I just got a live chat invite in the community when I'd been on an article for a while and I was totally impressed! Definitely a step in the right direction, Marketo.

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4 replies

Adam_Vavrek1
Adam_Vavrek1
Level 8
December 17, 2014
Very cool!
Valerie_Armstro
Valerie_Armstro
Level 9
December 17, 2014
Wow, that's awesome! What a great addition to the Community, I can see that being very helpful.
Dan_Stevens_
Dan_Stevens_
Level 10
December 17, 2014
I noticed the same thing today.  My only question is will these conversations be kept within the community?  That's really the main benefit of the community - to learn how issues were addressed in the past, learn best practices, etc.  I just hope this doesn't reduce the participation rate in the community.
Dory_Viscoglio
Dory_ViscoglioAuthor
Level 10
December 17, 2014
I think it's mainly to find articles (which might be a bigger issue that Marketo should be/is addressing with the new search), but I agree that I would hope it doesn't decrease participation in the community.
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