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Anonymous
June 24, 2014
Question

Phone Number Truncated in DB?

  • June 24, 2014
  • 1 reply
  • 893 views
Hello. We have an issue where a particular form truncates non-US numbers when they are added to Marketo. I have tested the following:

1. Installed jQuery formatting - no effect
2. Changed field type in form to text from telephone - no effect

The field is set as a telephone field type; however I can manually add the number to the lead record with no issue. It appears that the data is being truncated when being passed from the form to Marketo.

Could the issue here be that the initial field type was set as telephone, when it perhaps should have been text?

Thanks,
Ben Brooks
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1 reply

Jep_Castelein2
Jep_Castelein2
Level 10
June 24, 2014
Is this your own form or a Marketo form? If it's a Marketo form, is it Form 1.0 or Form 2.0? Is there any custom JavaScript on the form for validation or other data manipulation? If you create a vanilla Form 2.0 with the same field (on a Marketo landing page), do you see the same truncating issue? 
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