Skip to main content
A
Anonymous
June 14, 2013
Question

Phone number format is automatically modified in Marketo

  • June 14, 2013
  • 2 replies
  • 1452 views
Hi,

I've noticed that while syncing leads into Marketo, the Phone field reformats the phone number from (###)-###-### to ##########.
I'm wondering how this affects phone numbers when the leads are exported to either Salesforce or a .csv file. 

Is it possible to keep the original phone number formatting in the Phone field? I am syncing leads using the Marketo SOAP API with the syncMultipleLeads api call. 

Thank you,
Sai Chaitanya
This post is no longer active and is closed to new replies. Need help? Start a new post to ask your question.

2 replies

A
Anonymous
June 17, 2013
This is a special type of field in Marketo called "Phone".  One option would be to designate a custom field for this not using this type.
Ashley_Cover
Ashley_Cover
Level 2
October 28, 2014
I am experiencing the same issue. We have been doing some data cleanup and modified phone numbers, but when updated and synched to SFDC, the "Marketo Integration" user (Marketo) changed these phone number values. I understand that Marketo is doing some reformatting, but I can't seem to find an article describing what this reformatting is and how it is applied.
Terms & ConditionsAccessibility statement

Loading footer...