Person token still works in cloned email? | Community
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OI_MEI_Lee
OI_MEI_Lee
Level 2
August 24, 2017
Question

Person token still works in cloned email?

  • August 24, 2017
  • 1 reply
  • 3419 views

i cloned an email with a person token (basically it's lead.first name) and the token didn't work in the cloned email. I never have this issue before. Should this work or i actually have to redo the token? Many thanks in advance.

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1 reply

SanfordWhiteman
SanfordWhiteman
Level 10
August 24, 2017

Should absolutely work, if this is a lead token (note if you clone to other programs and it's a local program {{my.token}}, that won't work.).

What exactly "didn't work"?

OI_MEI_Lee
OI_MEI_LeeAuthor
Level 2
August 24, 2017

i just cloned the email within the same program, there was Dear {{lead. first name}} in place but it ended up with Dear Sir/Madam... it never happened on me, i cloned the email for simply editing just a few lines in the body but i didnt nothing to the salutation so i'm unsure what went wrong.

SanfordWhiteman
SanfordWhiteman
Level 10
August 24, 2017

The string "Sir/Madam" won't come from nowhere. Did you segment that content?

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