Person Score starts at a large number | Community
Skip to main content
Melanie_Dulak
Melanie_Dulak
Level 2
May 24, 2020
Question

Person Score starts at a large number

  • May 24, 2020
  • 1 reply
  • 4713 views

I have created and turned on our lead scoring program.  Our current MQL score is 60 so basic behavior and demographic scoring campaigns are from 1-60 points.  I notice persons starting their score in the hundreds, how can this be?  

This post is no longer active and is closed to new replies. Need help? Start a new post to ask your question.

1 reply

SanfordWhiteman
SanfordWhiteman
Level 10
May 24, 2020

Please show the Activity Log for an example person. Once you see all of the activities that led to to their current score, it'll be clear where that bump came from.

Melanie_Dulak
Melanie_DulakAuthor
Level 2
May 25, 2020

Thank you for replying.  I have many examples where once the scoring began I can see the change score starting from a number other than zero in a person activity log.  In this image I filetered by scoring to show the scoring history.  This also happens even for new persons entering Marketo.  I thought i might have to do with a SFDC merge or perhaps an import of a list and a score was applied..?

 

SanfordWhiteman
SanfordWhiteman
Level 10
May 25, 2020

We need to see the unfiltered  Activity Log, though. And the details of their original entry into the system.

 

If someone already had a score on the SFDC side before being created in Mkto, then they'd start out with that score, yes.

Terms & ConditionsAccessibility statement

Loading footer...