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Anonymous
August 8, 2018
Question

People who have more than one email address

  • August 8, 2018
  • 4 replies
  • 4938 views

Hello,

We are a credit union who is setting up Marketo. We have basic member information in our general fields and then custom objects set up for 1) campaign information and 2) member account information. Both custom objects have email as a field. Some of our members have two different email accounts and we want to be able to send the same campaign to both email addresses. We're having difficulty figuring out how to make this happen. Has anyone had any luck with this?

Jeff

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4 replies

SanfordWhiteman
SanfordWhiteman
Level 10
August 8, 2018

You can't send to the Email fields on the CO entries. Only to the built-in Email field on the Lead object.

Ronen-Was-SRpro
Ronen-Was-SRpro
Level 5
August 9, 2018

Hello Jeffrey,

You can try to use "send alert" in the Flow to send the email to the second email address with a use of a token.

Just remember to use trigger in the smart list of this smart campaign, because unless you do it the token will not work. If you can't find an appropriate trigger, just create a new list

and use "add to list" as a trigger.

Ronen Wasserman
SanfordWhiteman
SanfordWhiteman
Level 10
August 9, 2018

The Email fields are on the CO, so this will not work.

Ronen-Was-SRpro
Ronen-Was-SRpro
Level 5
August 12, 2018

So can it be possible to create:

a. Custom field in the lead object.

b. A smart campaign that will populate the field from "a" with the value from the CO.

To make it work?

Ronen Wasserman
David_Lyons
David_Lyons
Level 2
August 14, 2018

Hi Jeff,

You can use smart campaigns to shuffle the email addresses around. Move the Email Address field value to a "holding field," replace with your secondary email address, and send the email again (this time to the secondary email address). Then replace the Email Address field value with the "holding field" value (original email address) and clear your "holding field."

You can send to your primary list and then run a second batch campaign filtered for the secondary email address field not empty that shuffles the email values and sends the email to the 2nd address.

David

SanfordWhiteman
SanfordWhiteman
Level 10
August 14, 2018

Please reread the question to see where the fields are stored.

David_Lyons
David_Lyons
Level 2
August 14, 2018

Ah yes. I see you covered that above.

Julia_Rosentha3
Julia_Rosentha3
Level 2
October 2, 2018

So am I right in thinking this is impossible?

SanfordWhiteman
SanfordWhiteman
Level 10
October 2, 2018

So am I right in thinking this is impossible?

Do you have exactly the same config as the OP, where Custom Objects have secondary email fields?

Julia_Rosentha3
Julia_Rosentha3
Level 2
October 2, 2018

Not exactly. I am using ClickSend to send SMS's. Specifically their email-to-SMS feature, where you send an email to <insert mob number>@smsclicktosend.com, and it converts the body of the email to a text message and sends it to the mobile number in the email address. So I need to append the '@smsclicktosend.com' extension to everyones mobile number, then shoot them an email. But I can't use the default 'email' field because that's populated with the persons email address. So my plan was to

1. create a new field; clicktoSend'

2. create a smart campaign to join their mobile number with the @smsclicktosend.com extension

3. create another smart campaign to send an alert email

4. above smart campaign to be triggered off person score change

5. use clicktoSend token to send the alert to the <insert mob number>@smsclicktosend.com field

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