PDF links - clicks not tracked for Anonymous Visitors | Community
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A
Anonymous
May 26, 2017
Question

PDF links - clicks not tracked for Anonymous Visitors

  • May 26, 2017
  • 1 reply
  • 5255 views

Hi All,

I have a couple of questions,

  1. What are the activities that would be tracked for anonymous visitors in marketo, when the anonymous visitor, visits the web page, where the marketo munchkin code is added to the web page.?
  2. On a test from our end, looks like the website visit is tracked for both known and unknown leads, but the website clicks (PDF links) are not tracked for both.
    1. Should known leads have both links and PDF tracked in their activity right - here in our case, PDF is not tracked, please help to know why?
    2. For unknown leads, please let us know why the PDF links are not tracked and what other activities would be tracked as asked in Q1.
    3. If there is any other process or steps involved to have the PDF links tracked, please let me know.

Thanks in advance.

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1 reply

SanfordWhiteman
SanfordWhiteman
Level 10
May 26, 2017

Clicked Link and Visited Web Page activities are logged by default in all sessions, either anonymous or associated with a known lead.

It's likely that the way you're linking to your PDFs (for example, using a JS redirect) is not being picked up automatically by Munchkin and the ​Clicked Link ​will need to be manually fired.

You should supply a live URL to accompany such questions as that is the only way we can troubleshoot your site-specific issues.

    A
    Anonymous
    June 15, 2017

    Hi Sanford,

    The below is the live URL where the Munchkin code is added,

    labs.verticurl.com/AnonymousTrackingTest

    In the LP, have 2 PDF links, One PDF hosted in Marketo and other in Eloqua.

    For both the new and existing persons, the Marketo PDF Click link is tracking.

    Can I able to track external PDF Link too?

    Thanks!

    SanfordWhiteman
    SanfordWhiteman
    Level 10
    June 15, 2017

    Both of those links are already being tracked, it's easy to see in Dev Tools:

    Terms & ConditionsAccessibility statement

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