Pausing different contacts for different amounts of time

Forum|Forum|5 years ago
July 29, 2020
1 reply
2697 views

I'm receiving a lot of out of office emails where someone is on an extended leave for illness, maternity, summer break, etc. As each person's return date is different is there a way to mark them suspended or pause them for their specific time without having to create a new smart campaign for each person? I'd like to automate this so I can suspend them for when they are out and unsuspend them when they return knowing each person's date is different? The only option I'm considering are different campaigns for different times e.g. one month, 3 months, 6 months, etc. and place different people in corresponding campaigns but I'm hoping there is an easier option.

thanks!

Marketo

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Best answer by SanfordWhiteman

Set a Date field like Next Resume Date to

{{system.date}} + <number of days> days

Then run a daily batch to unpause people who have a non-empty Next Resume Date AND whose Next Resume Date is today.

SanfordWhitemanAccepted solution

Level 10

Set a Date field like Next Resume Date to

{{system.date}} + <number of days> days

Then run a daily batch to unpause people who have a non-empty Next Resume Date AND whose Next Resume Date is today.

S

SharonP

Level 1

I might be missing something here, but this solution still requires manual intervention - both to change the "today" date and to run the campaign ad hoc. I'd like to have an operational program scheduled to run every week without my babysitting its settings.

Is there no way to automate this process? No dynamic system date token to represent "today" every time a scheduled campaign runs?

SanfordWhiteman

Level 10

It's completely automated. I don't know what you mean.

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