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A
Anonymous
January 21, 2016
Question

pause leads from receiving duplicate content in engagement program

  • January 21, 2016
  • 1 reply
  • 1090 views

Is there a good way to set the logic to prevent a lead from receiving duplicate content in an engagement program?  For example, if a leads downloads content x via a 3rd party vendor and enters our database, is there a way to prevent that lead from receiving the cast that offers content x?

Thanks,

Sherin

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1 reply

Grégoire_Miche2
Grégoire_Miche2
Level 10
January 21, 2016

Hi Sherin,

Yes, it is possible if the contents in your engagement program are programs and not simple emails. You will be able to control the fact that they have already got a content though program membership. See here : Add Content to a Stream - Marketo Docs - Product Docs

-Greg

A
Anonymous
January 22, 2016

What if they receive the content through a 3rd party site and I just import those leads into a program?  They will become a member of that program but didn't receive the content from that program.

Grégoire_Miche2
Grégoire_Miche2
Level 10
January 22, 2016

Hi Sherin,

If you import them as members of the sub program, the Engagement program will consider they have received the content and will not send it twice.

-Greg

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