Outlook integration created leads are not syncing to Marketo | Community
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Eva_Yu
Eva_Yu
Level 3
March 12, 2019
Question

Outlook integration created leads are not syncing to Marketo

  • March 12, 2019
  • 1 reply
  • 1441 views

I created a lead in SFDC with SFDC outlook integration. But the lead is not syncing back to Marketo.

I tried two thing:

1. created another lead in Marketo with the same email, but it created a duplicate record in SFDC

2. I edited the origin lead to force a sync, still did not work

Does the integration created leads have a different sync rule?

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1 reply

SanfordWhiteman
SanfordWhiteman
Level 10
March 12, 2019

1. created another lead in Marketo with the same email, but it created a duplicate record in SFDC

Of course! This is expected.

2. I edited the origin lead to force a sync, still did not work

Does the integration created leads have a different sync rule?

The question is more do you have a custom sync rule (set up with Marketo support) that is, for example, flipping a flag on leads based on the owner?

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