Option to hide chat pop-up in support portal that covers UI controls and information | Community
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Elliott_Lowe1
Level 7
June 16, 2016
Duplicate

Option to hide chat pop-up in support portal that covers UI controls and information

  • June 16, 2016
  • 2 replies
  • 1731 views

A new chat pop-up is being displayed in the support portal, but it hides information and controls. Unless my browser window is expanded to at least 1540 pixels wide, it covers fields and controls when I am creating and reviewing cases.  Even when the browser window is a full 1920 pixels wide, the chat pop-up hides the View Case Details button after creating a new case and hides the case open dates in the list of cases (see screen shots). This is very annoying.  Please provide an option to close the chat pop-up.

2 replies

Kenneth_Law
Level 6
July 26, 2016

Appreciate the idea and we realized the error of our chat offer after we started to look at the page a little more closely.  We've made some changes and hopefully the new chat offer works a lot better

February 6, 2020
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