Operational emails showing unsubscribe option | Community
Skip to main content
May 12, 2014
Question

Operational emails showing unsubscribe option

  • May 12, 2014
  • 3 replies
  • 917 views
Hi,

I'm trying to send operational emails without the unsubscribe option - but no matter what I try, all my emails have the unsubscribe option.

I've tried checking the 'Operational email' box on the email. I've sent emails as test emails and as real emails.

Does anyone have any insight into getting rid of the Unsubscribe option for operational emails?

Also, I do not have Admin access.

Thanks a lot!
Ed
This post is no longer active and is closed to new replies. Need help? Start a new post to ask your question.

3 replies

May 12, 2014

Hi Ed,

When you preview your email do you see the unsubscribe option?

If so it may men that it has been coded into your email/email template.

Regards,
Cathal

 

May 12, 2014
This is probably because it is on the global Admin >Email.

As Cathal says, you would need to disable the Admin global unsub and modify your templates so that you have an "Operational" template.

I believe only MSI allows you to disable Operational or "Sales" emails from the unsub defaults.
May 13, 2014
Thanks, not sure what happened but it's working now.