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Hoppers13
Level 3
December 8, 2021
Solved

Operational email tickbox

  • December 8, 2021
  • 2 replies
  • 1573 views

hi all, apologies in advance if this is already somewhere. have had a look, but might be under a different name.

So, my organisation is currently migrating all operational emails to the platform...

so, how come, when creating these, in preview, they always still have our privacy policy/ preference update info with links?

shouldnt these be removed from operational emails, hence the tickbox function?

 

thanks all.

 

KR Mike (blatant newbie)

 

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Best answer by SanfordWhiteman
Marking as Operational doesn’t mean a manually included Unsubscribe HTML/Text will be removed. It means the system Unsubscribe link will not be forcibly included.

2 replies

SanfordWhiteman
SanfordWhitemanAccepted solution
Level 10
December 8, 2021
Marking as Operational doesn’t mean a manually included Unsubscribe HTML/Text will be removed. It means the system Unsubscribe link will not be forcibly included.
    R
    rdeacon-r2i
    Level 2
    December 9, 2021

    Another note to remember that operational emails are not subject to communication limits and ignore unsubscribed and marketing suspended status in the lead database.

    https://experienceleague.adobe.com/docs/marketo/using/product-docs/email-marketing/general/functions-in-the-editor/make-an-email-operational.html?lang=en 

    Terms & ConditionsAccessibility statement

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