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A
Anonymous
January 17, 2014
Question

Operational Email Issues

  • January 17, 2014
  • 4 replies
  • 1577 views
Hi,

I am trying to send an operation email but Marketo is tellign me that 33 contacts are blocked.  They are not blacklisted, marketing suspended emails, email suspended, email invalid or emailed bounced.  They are strictly unsubscribed.

How do I fix this so that these contacts will receive the email?

Thank you in advance for your help!
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4 replies

A
Anonymous
January 17, 2014
Hi Katrina,
Even though it shows they will be blocked from mailings in the campaign, unsubscribed leads will still receive operational emails. Have no fear!

Will
A
Anonymous
January 20, 2014
Thank you Will!

if it's possible to change this in future releases so it doesn't show them as being blocked because this is a little confusing!
A
Anonymous
September 5, 2014
^^^Completely agree with Katrina. I was here looking for exactly this answer! 
A
Anonymous
January 21, 2015
Hey Will,

We recently conducted a blast that was sending an operational email and had over 100 records not get sent the email because they are unsubscribed. Suspended, invalid, and black listed are all false. Any ideas what happened there?
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