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A
Anonymous
September 10, 2014
Question

Opens and clicks

  • September 10, 2014
  • 4 replies
  • 1095 views
Recently we changed our email domain.  We set up the SPF and DKIM with our IT department and verified with Marketo that it was correct at which point they activiated it.  However, we still have no opens or clicks from several email sends which has never happened in the past.

Does anyone have a suggestion as to why this might be happening?
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4 replies

Josh_Hill13
Josh_Hill13
Level 10
September 10, 2014
Can you do a test and see if your clicks come through?

Did you also change the branded tracking domain?

I'd check with Support
A
Anonymous
September 10, 2014
No we did not change the branded tracking domain. 
A
Anonymous
September 10, 2014
I did an internal test and I have open and click results.
A
Anonymous
September 10, 2014
I did an external test on 2 gmail accounts and 1 aol and I received the opens and clicks.
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