'Opened Email' Filter not working in Smart List | Community
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Mary_KateMc
Level 2
March 8, 2022
Question

'Opened Email' Filter not working in Smart List

  • March 8, 2022
  • 3 replies
  • 2172 views

Hi, I am building a smart list to show how many people opened an email - I have added in the filter 'Opened Email IS email 1a' but when i go to the people tab nothing shows up. The number that should show is 74 since that is what i am seeing in the actual smart campaign. Am I missing something? 

 

 

 

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3 replies

Jo_Pitts1
Community Advisor
Jo_Pitts1Community Advisor
Community Advisor
March 8, 2022

@mary_katemc ,

silly question.. I can't see the end of the email name in your smart list.  Is it definitely 'Send Email 1a'?

Cheers

Jo

M
Mary_KateMcAuthor
Level 2
March 9, 2022

Hi! So here the a better view of my filter - it is in deed 1a. @jo_pitts1 

A
Adobe Employee
AbhinavSa2Adobe Employee
Adobe Employee
March 9, 2022

Can you please double check the email name in filter ?

Or please share screen shot with complete email name in filter. 

Darshil_Shah1
Community Advisor and Adobe Champion
Darshil_Shah1Community Advisor and Adobe Champion
Community Advisor and Adobe Champion
March 9, 2022

The source of information (Open Email Activity) in the backend for both the screens should be same and there shouldn't be difference in count unless of course if:

  1. The email selected in SL is different
  2. The email was sent from other campaign(s) as well and there were opens
  3. There's a backend issue in Marketo, chances of which are pretty slim
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