Only 1/2 the form titles showing up when making a smart list, & inaccurate reporting | Community
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Marisa_Rybar
Marisa_Rybar
Level 4
November 6, 2015
Question

Only 1/2 the form titles showing up when making a smart list, & inaccurate reporting

  • November 6, 2015
  • 2 replies
  • 2869 views

Hello!

I'm trying to make a smart list in the lead database with Last Form Title = A Very Specific Form Title (example), but it is not populating this as an option. In fact, it's not populating over half of the forms I have built. I manually counted 45 live forms in my Marketing Activities, but when I look at these smart lists, it is only showing me 20.

This is extremely concerning because in my marketing activities, I show that 3 people have filled this form out in the last week, but the smart list I am trying to pull in my Lead Database says no one filled this form out.

Will someone please help me get to the bottom of this so that I can be sure I am seeing accurate reports?

Thank you!

-Marisa Rybar

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2 replies

A
Anonymous
November 6, 2015

Can you check to see if all your forms are approved?  If they are not approved they won't show up in the list.

Marisa_Rybar
Marisa_RybarAuthor
Level 4
November 6, 2015

That is a good point, however, it's not the case here as all 45 of them are approved and live.

SanfordWhiteman
SanfordWhiteman
Level 10
November 6, 2015

If you're filtering on a custom field ​that you populate using a Flow, it sounds like something is up with that Flow.

A
Anonymous
November 12, 2015

Has there been any fix or solution for this? We are having the same issue. All our forms were pulling in leads and now they don't show at all even though we know people have filled our forms out.

Marisa_Rybar
Marisa_RybarAuthor
Level 4
November 12, 2015

It's actually working for us now, so I'm not sure what the problem was last week.

What are the parameters you're setting in your Smart List? Is that where you're looking for the leads? Have you tried searching in all your leads for one specific lead that you know filled the form out and looked on their Activity Log to see if the form fill out activity was logged there?

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