Onboarding campaign issues | Community
Skip to main content
Level 3
October 15, 2024
Question

Onboarding campaign issues

  • October 15, 2024
  • 1 reply
  • 2006 views

hi all, been a while, can't believe im reopening this can of worms, thought it was setup forever.

 

we've noticed that our onboarding program isnt firing for newly created leads. here's why: 

we're only sending the welcome email based on data value change: consentemailallowed.

 

so we're going back into test, but i still cannot get the following to trigger based on a new enquiry:

 

so essentially, we've not been onboarding leads properly, but why would the second not be triggering the first welcome email in the flow?

 

the emails are in there just for testing btw. and we will kep the existing campaign and just add this one in if we manage to find the right one for newly created leads.

 

any help much appreciated as always, will pick a best answer if i get one.

 

thanks in advance, Mike

 

1 reply

SanfordWhiteman
Level 10
October 16, 2024

That filter on Email Address is wrong. If you click the green ➕ the values are displayed as semicolon-delimited. Looks like you added a single comma-delimited string, which is interpreted as one big value.

Hoppers13Author
Level 3
October 16, 2024

have amended to:

 

still not firing Sandford.

 

cheers, Mike

Jo_Pitts1
Community Advisor
Community Advisor
October 16, 2024

@Hoppers13 ,

how are you testing this?  Are you deleting strudelpear@gmail.com each time you want to test?
If you want to restrict by email for testing, maybe go with email address starts with strudelpear and then you can create multiple strudelpear+<x> records.

Cheers

Jo