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Nicholas_Hajdin
Nicholas_Hajdin
Level 5
September 13, 2018
Question

On24 {{member.webinar URL}} inside Add to Calendar token

  • September 13, 2018
  • 4 replies
  • 4941 views

I am trying to insert a {{member.webinar URL}} token into the description area of a {{my.Add to Calendar}} calendar token. When sending the confirmation email, the webinar URL token does not display. I've added myself as a registered member and tried sending as the email via smart campaign flow steps rather than test send.

Is it possible to put the webinar url token inside of an ICS token in an email?

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    4 replies

    Josh_Hill13
    Josh_Hill13
    Level 10
    September 13, 2018

    it is {{member.webinar url}}

    but i do recall that the Add to Calendar token doesn't usually work with that token.

    Dan_Stevens_
    Dan_Stevens_
    Level 10
    September 13, 2018

    Hey Nick - this should work as explained here: Webex token not populating in ics

    Nicholas_Hajdin
    Nicholas_HajdinAuthor
    Level 5
    September 13, 2018

    Thanks, Dan. We've tried this solution and it hasn't worked for us (the only difference being we are using On24 vs WebEx).

    SanfordWhiteman
    SanfordWhiteman
    Level 10
    September 13, 2018

    Better call: use an Agical calendar link. Works with all tokens, including in the subject of the meeting.

    ChristinaZuniga
    ChristinaZuniga
    Level 9
    September 17, 2018

    Hi @Nick Hajdin​, I use ON24 and the member URL token works in my calendar files. I put a 5 minute wait step before sending the confirmation that has the calendar token - have you done that? Sometimes it takes a few minutes for ON24 to fully register someone and return to Marketo that custom URL.

      A
      Anonymous
      September 19, 2018

      Hi @Christina, I was initially trying it with 2 minutes wait step and after your reply i even tried with 5 minutes wait step but it's not working. Is there any other configuration/setting that you have done?

      ChristinaZuniga
      ChristinaZuniga
      Level 9
      September 19, 2018

      Vipin Kansal​ when you look in ON24, are they being properly registered or does it show no one has registered? This way you can narrow down if it's ON24 or Marketo causing the issue.

      Nicholas_Manojl
      Nicholas_Manojl
      Level 8
      September 20, 2018

      Double check the launchpoint service is still valid and doesn't require re-authentication.

      A
      Anonymous
      September 20, 2018

      Hi Nicholas, yes it's valid.

      Sriram_Iyer
      Sriram_Iyer
      Level 2
      September 26, 2018

      Hi @Vipin Kansal and Nick,

      Check with On24, I run several webinars a month and I use the same format (Screen-shot attached) and never had a problem.

      ON24 had an update lately and I had an issue with the webinar id not syncing with Marketo, they reverted the code and it started working. Probably some kind of a check they can perform.

      Let me know what response you got from ON24 customer support team.

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