Old email sent out without scheudling? help | Community
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A
Anonymous
March 13, 2018
Question

Old email sent out without scheudling? help

  • March 13, 2018
  • 4 replies
  • 3870 views

Hello,

An old email went out to our marketing alias. This email was from 2015 and I need to figure out why it was sent out. Two questions for you: how do I search which program this email is part of? Also, we have multiple partitions, how do I see which one got it?

Any suggestions?

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4 replies

Josh_Hill13
Josh_Hill13
Level 10
March 13, 2018

search the db for your alias.

are you sure it is an email from your Marketo to your marketing alias? Did you check the headers?

I've seen this "appear" when an email asset is in two or more programs, and one of the programs is still live.

A
Anonymous
March 13, 2018

thanks Josh.

i pulled out the internet header from the emails.  how can i check to see if the email was sent from my Marketo?

Iryna_Zhuravel4
Iryna_Zhuravel4
Level 6
March 14, 2018

Can you post a screenshot of the email header? It's usually pretty easy to see if the email was sent from Marketo, just do ctrl+f = marketo in the original message

Dan_Stevens_
Dan_Stevens_
Level 10
March 13, 2018

If you know the email addresses of those who were sent the email, look into their activity logs - that will give you the exact program/smart campaign that sent the email.

A
Anonymous
March 13, 2018

Hi Dan,

I checked the activity log of individuals on that email alias. The last activity shown is from a week ago, not today.  it's not showing a specific email program or campaign.

Steven_Vanderb3
Adobe Employee
Steven_Vanderb3Adobe Employee
Adobe Employee
March 14, 2018

Since you were able to retrieve the headers, I suggest you file a Support ticket.  We have subject matter experts that know how to read headers to identify the source instance, source campaign, and intended recipient if it was sent from Marketo.

A
Anonymous
March 14, 2018

we solved the issue. thanks everyone for your help.

Kevin_McMahon1
Kevin_McMahon1
Level 4
March 14, 2018

I'm curious what was the resolution?

A
Anonymous
March 14, 2018

Hi Kevin,

we have multiple marketing aliases. I didn't properly check the activity log of one particular alias. So I basically needed to double check the activity logs of all the aliases that we have..... so lesson learned

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